Terms & Conditions

Bokayz Terms & Condition

Welcome to Bokayz! These Terms and Conditions govern your use of our website and the services we offer selling Flower,Chocolates,Gifts,Plants through online. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our Service.

1. Our Products We offer a variety of gifts for all occasions, including:
  • Flowers
  • Chocolates
  • Gifts
  • Plants
  • Hot Products
We use high-quality products and strive to ensure freshness and satisfaction. However, due to the nature of perishable items, variations in flower arrangements, and potential supply chain issues, we cannot guarantee the exact appearance of your order.

2. Placing Orders and Payment
  • To place an order, you must be 18 years of age or older.
  • You can browse our products and add them to your cart.
  • During checkout, you will be asked to provide your delivery information, billing information, and choose a delivery date and time (if available).
  • We accept all major credit cards and Debit Card and Benefit payment.
  • Payment is due at the time of order placement.
3. Delivery
  • We deliver to Bahrain and Saudi Arabia.
  • Delivery fees are calculated based on your delivery location and order value. These fees will be displayed during checkout.
  • We offer standard and expedited delivery options
  • We cannot guarantee delivery times, especially during peak seasons. However, we will do our best to meet your requested delivery date.
  • You are responsible for providing a complete and accurate delivery address. We are not responsible for deliveries to incorrect addresses.
  • Someone must be present to receive the delivery. If no one is available, a re-delivery fee may apply.
4. Order Changes and Cancellations
  • We understand that plans may change. You can modify your order (date, time, recipient information) up to 3 hours before the scheduled delivery.
  • Orders can be cancelled up to 3 hours before the scheduled delivery for a full refund.
  • Orders cancelled within 2 hours of the scheduled delivery will be subject to a half of cancellation fee.
  • To modify or cancel your order, please contact us by phone at +973 77229945 on 8.00 AM to 4.30 PM
5. Substitutions
  • We strive to fulfill your order exactly as specified. However, due to seasonal availability or unforeseen circumstances, we may need to substitute certain flowers, plants, or other items. We will always substitute with an item of equal or greater value and ensure the overall look and feel of the arrangement remains consistent.
6. Refunds and Returns
  • Due to the perishable nature of our products, we generally do not accept returns. However, if you are not satisfied with your order, please contact us within 2 hours of delivery. We will be happy to discuss a replacement or store credit, depending on the situation.
7. Disclaimer
  • We make every effort to ensure the accuracy of the information on our website. However, we cannot guarantee that all product descriptions or images are entirely accurate, complete, reliable, current, or error-free.
8. Limitation of Liability
  • We are not liable for any damages arising from:
  • Delays in delivery
  • Damage caused by weather conditions or improper handling by the recipient.
  • Allergic reactions to flowers, plants, or food items
  • Any other issue beyond our reasonable control
9. Copyright and Intellectual Property
  • The content on our website, including images, text, and logos, is protected by copyright and intellectual property laws. You may not use any of our content without our express written permission.
10. Contact Us
  • If you have any questions about these Terms, please contact us by phone at +973 77229945 .
Thank you for shopping with BOKAYZ!